Support

Get back on the big screen

FlipZi includes step-by-step diagnostics in the app. These checks resolve the most common connection problems without sharing private network details.

TV does not appear

• Put the phone and TV on the same Wi-Fi network.
• Turn off VPN or guest-network isolation temporarily.
• Keep the TV awake and open its casting or receiver screen.
• Open the TV icon in FlipZi and run the scan again.

Media does not play

• Try another local file to separate format compatibility from connectivity.
• Keep FlipZi open while the TV fetches the selected file.
• For protected web video, use an official app or supported system-casting route.
• Major social and hosted-video platforms use their official player/app or screen mirroring. FlipZi does not cast their private CDN URLs through DLNA.
• If Cast video or Cast audio is unavailable, or the TV rejects the format, return to Web Video and choose Mirror screen instead.
• When Web Video shows Via phone, keep the phone on the same Wi-Fi until playback stops.
• Report copyright concerns to support@flipzi.app with the site name only, not credentials.

Contact

Email support@flipzi.app. Do not include passwords, pairing PINs, private media, or full browser history. Include your phone model, TV model, operating-system version, and the exact error shown by FlipZi.